Founded in 1992, ChangeGroup offers 50 branches across the UK, including Gatwick, Stansted, Luton, Newcastle and East Midlands airports, premium retailers like Harrods as well as St. Pancras and other train stations. Pick-up your order free of charge using ‘Reserve & Collect’ service (no online pre-payment necessary) or get a free home delivery on orders over £800 (otherwise it’s £6.95). Enjoy 0% commission on 60+ currencies. Buy-back guarantee is available for £5.99. Note: exchange rates in-branch may differ and can be less competitive than online.
On a £750 order, you could currently get around €1.12 more in Euros by choosing the best available provider.
Rates checked: 13 November 2026. Based on a £750 home delivery order.
Buy · Click & collect
EUR
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The table above shows how the Change Group compares to the best available rates in the UK right now.
ChangeGroup Travel Money is the foreign currency service offered by ChangeGroup, a global travel-money provider best known in the UK for its airport bureaux de change.
ChangeGroup offers three distinct ways to buy travel money, each with very different pricing and value for consumers. Most of its UK locations are inside major airports, and the service is heavily focused on convenience rather than low cost. How you buy your currency makes a significant difference to the rate you receive.
You can reserve your currency online, lock in the exchange rate and collect it from a selected airport branch before you fly. Online orders are advertised as 0% commission and are typically far better priced than exchanging money at the airport without pre-ordering.
Rates are confirmed at the time of order, pricing is clearer, and collection is often available the same day, subject to stock. If you plan to use ChangeGroup at all, this is the only approach we would actively recommend.
ChangeGroup also offers home delivery, although this is less central to their proposition than airport collection.
While home delivery is convenient, ChangeGroup’s strongest pricing is usually found through online pre-order for airport collection, rather than doorstep delivery.
The third option is exchanging money in person at a ChangeGroup desk at the airport without pre-ordering. This is where the majority of negative customer reviews arise.
Travellers frequently report very poor exchange rates, large margins built into the rate despite “0% commission” messaging, and limited clarity on the final rate before completing the transaction. Once processed, exchanges are generally not refundable.
This is common across airport bureaux de change, but ChangeGroup is often cited as being among the more expensive options.
ChangeGroup has a strong presence at major UK airports, including Heathrow, Gatwick, Stansted, Manchester, Birmingham, Edinburgh and Glasgow, alongside a small number of city-centre locations.
As with most air-side providers, pricing reflects convenience rather than value, driven by high operating costs and limited competition.
ChangeGroup offers a wide range of currencies, including euros, US dollars, Australian dollars, Thai baht and a selection of less common currencies depending on location.
Availability can vary by branch, particularly for less common currencies, so pre-ordering is recommended to guarantee stock.
ChangeGroup advertises 0% commission, but the cost is built into the exchange rate.
This pricing model is common in airport foreign exchange, but many travellers only realise how expensive it is after completing the transaction.
ChangeGroup offers an optional Buy-Back Guarantee, allowing you to sell back unused foreign currency at the original exchange rate.
Customer feedback suggests the terms can be restrictive, particularly for longer or flexible trips. As with most buy-back products, it generally only represents value if you expect to return with a meaningful amount of unused cash and meet the conditions.
Debit and credit cards are accepted, with debit cards usually being the cheaper option. Valid photo ID is normally required, typically a UK passport or UK photocard driving licence. This is standard practice across UK travel-money providers.
Customer reviews follow a clear pattern. Walk-up airport exchanges attract strong criticism for poor rates and lack of transparency, while online pre-orders receive more balanced feedback due to clearer pricing and rate visibility before travel.
Having said that ChangeGroup is a convenience-led, airport-focused travel-money provider. Exchanging money at the airport without pre-ordering is likely to be poor value. Pre-ordering online and collecting at the airport improves pricing, but it is still rarely among the cheapest options available to UK travellers.
Where possible, we recommend ordering travel money in advance from a high-street or online specialist, or using a travel-friendly debit card abroad. Airport bureaux de change should be treated as a last resort rather than a value option. Comparing rates before you buy can make a meaningful difference to how much travel money you actually receive.
Based on a £750 purchase, ChangeGroup is close to the best available exchange rates for Euros and US Dollars, but it is not quite the top option today.
Even small differences can add up, especially on larger amounts.
Comparing rates is still worthwhile, as it can help you get more for your money.